Privacy Policy.

Who we are

This website is operated by Sorami Consulting Pty Ltd (referred to as "Sorami", "we", "us" or "our"), an Australian company, ACN 702 116 452.

We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains what personal information we collect through this website, why we collect it, how we handle it, and the choices available to you.

If you have any questions about this policy or about how we handle your personal information, contact us at [email protected].

What personal information we collect and how

We only collect personal information that is reasonably necessary for our activities. The information we collect through this website includes:

• Information you submit through our forms. When you use our contact form, we collect the details you provide, which may include your name, work email address, company, your message, and any topics you select. These submissions are delivered to us by email through the form-delivery service formsubmit.co and are sent to [email protected].
• Technical and log data. Our hosting and content-delivery provider (Cloudflare) automatically processes technical information such as your IP address and request logs to serve and secure the site.

We use Google Analytics 4 on our production website to understand page use and selected service categories. Analytics events do not intentionally include names, email addresses, messages or deadlines. The website sends only reviewed campaign labels and selected public referrer origins to analytics. It removes other query parameters and all referrer paths, queries and fragments. Unknown campaign values and referrer hosts are not reported. Advertising personalisation and Google signals are disabled. We do not knowingly collect sensitive information through this website, and we ask that you do not send us sensitive information through our forms.

Why we collect and use your information

We collect, hold and use personal information for purposes including to:

• respond to your enquiries and requests;
• scope, discuss and deliver our services;
• operate, secure, maintain and improve this website; and
• meet our legal and record-keeping obligations.

Australian privacy law does not use the concept of "legal basis" in the same way as some overseas regimes. We handle your information consistently with the APPs: we collect it for the purposes described above, and we generally only use or disclose it for those purposes or for a directly related purpose you would reasonably expect, unless you consent to another use or the law permits or requires it.

Third parties who process your information

We use a small number of reputable third-party service providers to run this website and communicate with you. These providers process personal information on our behalf or as part of delivering their service:

• Cloudflare - website hosting, content delivery and security.
• Zoho Mail (Zoho) - our email service.
• formsubmit.co - processing of website enquiries for delivery to our email. Provider acceptance does not verify inbox delivery.
• Google - Google Analytics 4 measurement and Google Fonts delivery. Loading fonts sends connection information, including your IP address, to Google.

Some of these providers, or their infrastructure, are located outside Australia, and your personal information may be stored or processed overseas (for example in the United States or other countries). Where this occurs, we take reasonable steps to handle your information in line with the APPs.

Cookies

Google Analytics 4 may use first-party cookies and device information to measure website use. We do not enable advertising personalisation. You can block cookies or analytics using your browser settings or privacy tools. The scope selector itself does not store your answers in cookies or browser storage.

How we store and retain information

We retain personal information only for as long as is reasonably necessary for the purposes described in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it. Retention periods vary depending on the type of information and the reason we hold it.

Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights under the Australian Privacy Principles

Subject to the Privacy Act 1988 (Cth) and other applicable laws, you may:

• Access the personal information we hold about you;
• Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading; and
• Complain if you believe we have breached the APPs.

To make a request, email us at [email protected]. We may need to verify your identity before acting on a request. There is generally no charge to make a request, though we may charge a reasonable cost for giving access to information in some cases.

How to make a complaint

If you have a privacy concern or complaint, please contact us first at [email protected] so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national privacy regulator, at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the "last updated" date shown above.

Contact us

Privacy and general enquiries: [email protected]